Delivery and Access
First class service
Our excellent service does not end the moment your mattress is located. Central to our ethos, we are not content until your mattress is safely in your bedroom ready for use. To ensure this, a dedicated member of our delivery team will install your English Royal Mattress, in a calm and professional manner.
To assist with the delivery of your mattress, it is useful to know if there are any details, which could impact the seamless delivery transition into your home. For example, if your property contains an unusually tight staircase, small landings or low opening doors, then providing photographs and measurements prior to delivery will help our team on the day.
If you live near a English Royal Mattress showroom, we are able to visit your home to capture the specific details our delivery team need access to, providing you with additional reassurance. The outcome may result in your mattress having to be made in a particular way to assist with the delivery process. The earlier these details can be disclosed, the more harmonious your delivery will be. Should you require further assistance with this, our showroom staff can advise what information we require.
Where delivery access is restricted, we can hire specialist furniture lifts to assist with deliveries through windows or via roof terraces. We believe that nothing is impossible. Should this be necessary, we can advise what additional costs will be involved.
English Royal Mattress are able to dispose of your old mattress with ease. Once a member of our showroom staff call through with your delivery details, such as the date and time, please make them aware you will be requiring this service. Upon delivery, our staff will dismantle your current mattress, wrap it up and take it away, replacing it with your new one.
Following the instalment of our mattress, if you are not happy with the tension after three months, we are willing to remake it for you. However, it is requested you wait at least one month before making this appeal, as your muscle memory can take up to a month to adjust from an unsupportive mattress.
Your topper will flatten with time and we offer a re-carding service to rejuvenate it should you wish. In order to maintain a lifetime of unsurpassed comfort, it is important to turn your mattress regularly.
We will arrange a delivery date and time that suits you and on the day of delivery, our dedicated team will phone to update you on their movements and expected time of arrival to your home.