Terms & Conditions


Terms and Conditions


Welcome to English Royal Mattress!

These terms and conditions outline the rules and regulations for the use of ECO TRADE AGENCY LTD’s Website, located at https://englishroyalmattress.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use English Royal Mattress if you do not agree to take all of the terms and conditions stated on this page.

You can reach ECO TRADE AGENCY LTD via  https://ecotradeagency.com web site.  ECO TRADE AGENCY LTD; It is located at 44 Slade Lane, Manchester, M13 0GL UK.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

The English Royal Mattress Warranty


Here at Englis Royal Mattress, we aim to provide our customers with the best experience we can. This of course includes protecting your recent purchase for up to 10 years where the following terms and conditions apply.

Englis Royal Mattress 10-year warranty refers to certain issues with the dimensional stability and durability of the mattress core. Englis Royal Mattress warranty covers a defective Englis Royal Mattress that is the result of production damage or faulty workmanship/materials. In addition, Englis Royal Mattress warrants any cracks, dents, or damage to the springs which have arisen despite proper use and handling. The warranty is valid from the date you receive your new Englis Royal Mattress, and is valid for the first 10 years of use. This means, that if the issue(s) previously stated is(are) raised to Englis Royal Mattress through our support email (info@englishroyalmattress.com) within 10 years of the receipt of the mattress, at Englis Royal Mattress discretion, the mattress will be replaced.

This warranty is non-transferable to other products or consumers. Thus, solely the original purchaser of the mattress is entitled to any warranty covered by Englis Royal Mattress. This warranty applies solely to the mattress, not including any additional accessory products purchased . This warranty is only valid for those Englis Royal Mattress customers whom use the product for personal consumer use. If the mattress is resold to a secondary consumer by the original one, Englis Royal Mattress is not held responsible for any damage to the product, whether through normal use or otherwise. In order to apply for a warranty claim, Englis Royal Mattress may require that the consumer provide proof of purchase, including the date of purchase on the mattress. If proof of purchase and/or original legal tags are lost within the 10-year timeline, Englis Royal Mattress holds no responsibility to replace said product.

This warranty applies only to mattresses found to be defective despite normal use within the home. Specifically, the Englis Royal Mattress warranty does not cover the use of the mattress for a medical patient of any kind.

To further define the terms of “damage” during “normal use or faulty production,” the Englis Royal Mattress warranty covers indentations that are greater than 1.5 inches when compared with the surrounding mattress area that permanently do not return to their normal height after the release of pressure. Such measurements must be conducted when the mattress is on a flat surface. In addition, any cracks that arise in the mattressdespite proper use and handling are covered by the warranty within the 10-year time period. It is at Englis Royal Mattress discretion to determine if such damage was reasonably the result of normal use and/or production faults.

The Englis Royal Mattress mattress warranty also requires that the mattress be laid upon a flat surface during use. This is recommended on our website for optimal comfort and practicality but is required for application of warranty.
Englis Royal Mattress holds the right to ask for proof of damage along with application of warranty. This proof can include, though is not limited to photos of the damage in such a way that there is little to no reasonable doubt of the extent of the damage. The warranty shall not apply if Englis Royal Mattress determines that the damage is the result of misuse or neglect. Thus, Englis Royal Mattress shall reasonably make such determination if damage such as but not limited to odors, burns, cuts, infestation, or bodily fluids are present at the time of the application of warranty.

If the warranty application is approved, Englis Royal Mattress will replace the mattress, free of charge to the original purchaser. Englis Royal Mattress will not repair the old mattress in any way. The product will be replaced with the same model (as long as that model remains in production), and no upgrades will be made/offered. Shipping of the new Englis Royal Mattress and pick-up of the damaged Englis Royal Mattress will be the responsibility of Englis Royal Mattress and complementary to the original purchaser.

The cover of the Englis Royal Mattress is warranted for 10 years, assuming normal use. Thus, any use deemed to be abnormal and/or neglectful will not be covered by the warranty. If the application of warranty is approved, Englis Royal Mattress will replace the cover, free of charge to the original purchaser.


We employ the use of cookies. By accessing English Royal Mattress, you agreed to use cookies in agreement with the ECO TRADE AGENCY LTD’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.


Unless otherwise stated, ECO TRADE AGENCY LTD and/or its licensors own the intellectual property rights for all material on English Royal Mattress. All intellectual property rights are reserved. You may access this from English Royal Mattress for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from English Royal Mattress
  • Sell, rent or sub-license material from English Royal Mattress
  • Reproduce, duplicate or copy material from English Royal Mattress
  • Redistribute content from English Royal Mattress

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. ECO TRADE AGENCY LTD does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of ECO TRADE AGENCY LTD,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, ECO TRADE AGENCY LTD shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

ECO TRADE AGENCY LTD reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant ECO TRADE AGENCY LTD a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of ECO TRADE AGENCY LTD; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to ECO TRADE AGENCY LTD. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of ECO TRADE AGENCY LTD’s logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.